1. Scope and operator
This policy explains how personal information is handled when you visit the Maple Web Group corporate website or contact Maple Web Group about one of its web products. Maple Web Group operates from England and is currently a trading name, not a registered company.
The website does not offer user accounts, purchases, comments, newsletters, or marketing subscriptions.
2. Information processed
When you use the contact form, Maple Web Group receives the name and email address you provide, the website or page URL your message concerns, the reason for your inquiry, and the content of your message. Do not include passwords, payment details, or other sensitive information.
When a page or form is requested, technical information is also processed to deliver and protect the site. This may include your Internet Protocol address, request date and time, browser and device information, referring page, and security or network-routing information.
3. How information is used
Contact details are used only to review the inquiry, investigate a reported problem, make appropriate updates, and respond when necessary. Maple Web Group has no interest in building marketing lists and does not use contact-form information for advertising, newsletters, or marketing.
This processing is based on Maple Web Group's legitimate interest in operating, maintaining, correcting, and protecting its web products. Where an inquiry concerns a possible business arrangement, information may also be processed to take steps at your request before entering into a contract.
Maple Web Group does not use contact-form information for profiling or automated decision-making.
4. Security and retention
Names, email addresses, website URLs, and message content are encrypted before they are stored. The encryption key is held separately from the contact database. Email addresses are not displayed to Maple Web Group staff in the management portal. The secure reply service decrypts an address only when an authorized response is sent.
Spam is retained for no more than 30 days. Closed inquiries are retained for no more than 90 days. Any remaining inquiry is deleted no later than 12 months after it was received.
6. Your choices and rights
Under UK data protection law, you may have rights to request access, correction, deletion, restriction, or a portable copy of your personal information, and to object to certain processing. The right to object applies in particular where processing relies on legitimate interests. These rights may be subject to exceptions and identity verification.
To make a privacy request, use the contact form. Include the website URL connected with your original message so it can be located. No public email address is provided.
If you are dissatisfied with how a privacy concern is handled, you may complain to the Information Commissioner's Office.
7. Children's privacy
This corporate website is intended for a general business audience and is not designed for or directed to children. Maple Web Group does not knowingly request personal information from children through this website.
8. Changes to this policy
This policy may be updated when the website, its service providers, or applicable requirements change. The date at the top identifies the latest version.